Refund policy
MK MART – Refund & Replacement Policy
At MK MART, we value our customers and strive to provide quality products and service. Please read this policy carefully before making a purchase.
Refunds & Deductions
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Refunds are issued only in specific cases.
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If a refund is due to the customer’s fault (e.g., wrong order details, incorrect size/color, or order cancellation after processing), a 2% deduction will apply to cover processing and transaction fees.
Replacements (For Damaged, Incorrect Items, or Shipping Issues)
We provide replacements in the following situations:
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Damaged or Defective Products – Items arriving damaged or with manufacturing defects will be replaced at no extra cost.
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Incorrect Item Received – If the product doesn’t match your order (wrong size, color, or item), we will send the correct item.
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Shipping Issues – For lost, delayed, or courier-damaged items (not caused by incorrect shipping details), we will resolve the issue and arrange a replacement if necessary.
Replacement Eligibility
To request a replacement:
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Contact us within 7 days of receiving your order (or expected delivery date for lost packages) at [Your Email or Support Contact] with your order number and issue details.
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Attach clear photos showing damage or the incorrect item.
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Cooperate with shipping investigations if required.
Cases Not Eligible for Refund or Replacement
We cannot offer refunds or replacements for:
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Wrong size, color, or product chosen by the customer.
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Change of mind or cancellations after the order is processed.
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Incorrect or incomplete shipping addresses provided at checkout.
Our Promise
We aim to ensure your satisfaction. If any issue arises with your order, contact us immediately and we will resolve it quickly and fairly.
Policy Updates
We may update this policy at any time. The latest version will always be available on our website.
By placing an order with MK MART, you agree to these terms.
PRIYA MONIKA DSOUZA